IT Helpdesk Analyst (Service Desk Specialist)

Join Citco, a global leader in financial services and technology solutions, as our next IT Helpdesk Analyst in the vibrant tech hub of Bali! We're seeking a customer-focused IT professional to provide exceptional technical support to our teams across Canggu, Ubud, and Seminyak. As an IT Helpdesk Analyst, you'll be the first point of contact for our employees, troubleshooting technical issues, and ensuring seamless IT operations. This role offers a unique opportunity to work in a dynamic environment while contributing to a company that's shaping the future of financial technology.

At Citco, we pride ourselves on our innovative approach to IT support. Our state-of-the-art service desk uses tools like ServiceNow and Zendesk to streamline support requests and track issue resolution. You'll work closely with our IT team to implement solutions that enhance our employees' productivity and satisfaction. With a focus on continuous improvement, we're committed to providing the best IT support in Bali.

In this role, you'll handle a wide range of IT issues, from software installations to network problems. You'll also play a key role in our IT security efforts, ensuring our systems are protected against cyber threats. If you're passionate about technology and enjoy helping others, Citco offers an exciting career path with opportunities for growth and development.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical support to employees across Citco's Bali offices, resolving hardware, software, and network issues promptly.
• Manage and track support tickets using ServiceNow and Zendesk, ensuring efficient resolution of IT incidents.
• Document and maintain detailed records of all IT issues and solutions for future reference.
• Collaborate with the IT team to implement and test new software and hardware solutions.
• Assist in IT security efforts, including monitoring for potential threats and implementing security best practices.
• Train and mentor new employees on basic IT troubleshooting techniques.
• Participate in regular team meetings to discuss IT performance, trends, and improvement initiatives.
• Stay updated with the latest IT trends and technologies to provide cutting-edge support to Citco's employees.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support, help desk, or a similar role.
• Proven expertise in troubleshooting hardware, software, and network issues.
• Strong knowledge of ITIL framework and best practices for IT service management.
• Proficiency in using ServiceNow and Zendesk for ticketing and issue tracking.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with cybersecurity principles and practices is a plus.

🛠️ Keahlian

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